digital coaching

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Your homepage is about your customer, not your company

“Founded in 2015, we are a leading provider of…” I read some version of that sentence on the homepage of nearly every business I audited. 35 out of 55 had homepage or landing page problems, and the most common one was this: the page was about the company, not the customer. Company history. Awards. Team

SEO for small businesses: the quick wins that take an afternoon and last for years

42 out of 55 businesses I audited had SEO problems. That’s 76%. Before you stop reading because SEO sounds technical and expensive, let me be clear about what kind of problems I’m talking about. Not the advanced stuff. Not link building strategies or schema markup or the finer points of crawl budgets. I’m talking about

The mobile usability gap: why 64% of small business websites still fail on phones

Over two years I audited the digital operations of 55 small and medium businesses. 35 of them had mobile usability problems. Not subtle technical things you’d need a developer to spot. I mean buttons too small to tap. Text you had to pinch-zoom to read. Navigation menus that collapsed into something unusable the moment you

How to read eleven RFP responses without losing your mind

You send the RFP to a longlist of agencies on a Thursday. You spend three weeks doing other work. Eleven responses arrive in your inbox at the deadline. Then you have eight working days to read all of them and tell your partners which three you want to put on a pitch stage. If you

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