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Case Studies

Case Study: DementiaNet – Bridging the Gaps in Dementia Support

In early 2023 I was tasked with researching the current online landscape for anyone impacted by dementia. Over the course of the last 2 years the research developed into a feasibility study, a full ITT for the client to find a delivery partner and project managing the full website build. 1. Introduction Objective: Approach: 2.

Charity coaching

Background:A community foundation charity, dedicated to supporting local initiatives and projects, recognised the need to embrace digital transformation to enhance its operations, streamline processes, and better serve its community stakeholders. With a commitment to maximising impact and efficiency, the charity sought comprehensive recommendations to digitise key aspects of its operations, including its website, grant applications,

Wildlife Trust – customer journey mapping

Background:The Wildlife Trust, dedicated to conserving and protecting wildlife habitats and species, recognised the importance of leveraging digital tools and automation to enhance customer experience and engagement. With a mission to inspire, educate, and mobilise supporters, the Wildlife Trust aimed to utilise technology to streamline communication, personalise interactions, and drive meaningful conservation efforts. Objectives: Implementation:

Fund management system

Background A community charity fund that had been around for over 30 years had a fund managing over £12m. They had a system built by an IT company (who said they could do it), but it was just not fit for purpose. coupled with that was a poor website with a hand built CMS that

Devon Wildlife Trust – digital review

Situation Devon Wildlife Trust approached me following a digital review that had been carried out by a third party. The initial review report was a single page and gave DWT no actions or information. They needed to get a better understanding of how the current digital tools could work efficiently across the organisation. Following a

Care home charity – digital strategy

What was needed: A multidisciplinary care home charity serving a large local community needed assistance with their online estate. Following a complete IT update during the pandemic the team then turned to the website and marketing. The old website was very dated, not very engaging and running on old versions of WordPress – and could

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