The mobile usability gap: why 64% of small business websites still fail on phones
Over two years I audited the digital operations of 55 small and medium businesses. 35 of them had mobile usability problems. Not subtle technical things you’d need a developer to spot. I mean buttons too small to tap. Text you had to pinch-zoom to read. Navigation menus that collapsed into something unusable the moment you
Brian Schur
April 17, 2026